How can we help you?
Find answers to common questions or reach out to us directly.
Need direct assistance?
Our support team is here to help you with any issues or feedback you might have.
Frequently Asked Questions
location_on Location alerts aren't triggering. What should I do?
Ensure you have granted "Always Allow" location permissions in your device settings. Geographic reminders require continuous background location access to detect when you enter or leave your designated zones. Also, check that notifications are enabled for the app.
cloud_off Does Don't Forget track my movement history?
No. Your privacy is our top priority. We do not track or store your movement history. All location processing happens entirely on your device locally to trigger your specific reminders.
subscriptions How can I manage my subscription or request a refund?
Subscriptions and purchases are managed directly through the Apple App Store or Google Play Store. You can view, manage, or cancel your subscription by visiting your account settings in the respective app store. For refunds, please contact Apple or Google customer service directly.